| SERVICES RENDERED | REQUIREMENTS | CHARGES | TIMELINE |
|---|---|---|---|
| Payroll Processing | Approved Monthly Deductions Payroll summary | Free | 30 Days |
| Imprest processing and Accounting | Duly completed imprest warrant accompanied by relevant approvals.
Fully accounted imprest form. |
Free | 48 hours Within 14 days after return from official duty. |
| Issuing of receipts to clients. | Availability of bank-in slips and cheques from clients. | Free | Immediately |
| Disbursement and acknowledgement of Bursaries, HELB loans, CDF and scholarship | Proof of remittance of funds and authentic list of beneficiaries from the donor | Free | Within one week |
| Payment to suppliers | Local purchase order or contract and invoice.
Proof of service rendered or goods delivered. |
Free | Within 30 days |
| Remittance of statutory deductions | Approved payroll deduction and payment voucher list accompanied by a list of beneficiaries.
1.NHIF 2.PAYE 3.NSSF 4.HELB 5.VAT |
Free | NHIF, PAYE AND HELB By the 9th day of the following month
NSSF 15th of the following month VAT 20th of the following month |
| Response to telephone calls, enquiries and routine correspondence. | Courteous and prompt response | Free | Immediately for telephone calls and enquiries
Two (2) days for correspondence. |
| Clearance from the University | Duly filled clearance form | Free | Within 30 minutes |
| Refund of Caution money |
|
Free | Within 30 days |
| Management of complaints, compliments and suggestions | Receipt of complaint, compliment or suggestion. | Free | Within one week |
SERVICE CHARTERBoston2023-04-06T07:04:16+00:00